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Open Records Requests

TxDMV’s policy is to provide you with the fullest possible access to information. You may request government records under the Texas Public Information Act (Texas Government Code, Chapter 552). Certain exceptions may apply to the disclosure of the information. TxDMV will promptly release the requested information as long as it is not confidential by law, either constitutional, statutory, or by judicial decision; or information for which an exception to disclosure has not been sought.

Request Information

To request information from the Texas Department of Motor Vehicles, please submit your request:

By mail to:

Open Records
Office of General Counsel
Texas Department of Motor Vehicles
4000 Jackson Avenue
Austin, TX 78731

By email to This email address is being protected from spambots. You need JavaScript enabled to view it.

By fax to (512) 302-2292

In person at:

Attn: Open Records
Office of General Counsel
Texas Department of Motor Vehicles
4000 Jackson Avenue, Building 1
Austin, Texas 78731

The Public Information Act

Texas Government Code, Chapter 552, gives you the right to access government records; and an officer for public information and the officer's agent may not ask why you want them. All government information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information. TxDMV shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought.

Rights of Requestors

You have the right to:

  • Prompt access to information that is not confidential or otherwise protected;
  • Receive treatment equal to all other requestors, including accommodation in accordance with the Americans with Disabilities Act (ADA) requirements;
  • Receive certain kinds of information without exceptions, like the voting record of public officials, and other information;
  • Receive a written itemized statement of estimated charges, when charges will exceed $40, in advance of work being started and opportunity to modify the request in response to the itemized statement;
  • Choose whether to inspect the requested information (most often at no charge), receive copies of the information or both;
  • A waiver or reduction of charges if TxDMV determines that access to the information primarily benefits the general public;
  • Receive a copy of the communication from TxDMV asking the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions, or if the communication discloses the requested information, a redacted copy;
  • Lodge a written complaint about overcharges for public information with the Office of the Attorney General. Complaints of other possible violations may be filed with the Travis county or district attorney. If the complaint is against the county or district attorney, the complaint must be filed with the Office of the Attorney General.
Responsibilities of TxDMV

In responding to information requests, TxDMV has the responsibility to:

  • Establish reasonable procedures for inspecting or copying public information and inform requestors of these procedures;
  • Treat all requestors uniformly and shall give to the requestor all reasonable comfort and facility, including accommodation in accordance with ADA requirements;
  • Be informed about open records laws and educate employees on the requirements of those laws;
  • Inform requestors of the estimated charges greater than $40 and any changes in the estimates above 20 percent of the original estimate, and confirm that the requestor accepts the charges, or has amended the request, in writing before finalizing the request;
  • Inform the requestor if the information cannot be provided promptly and set a date and time to provide it within a reasonable time;
  • Request a ruling from the Office of the Attorney General regarding any information TxDMV wishes to withhold, and send a copy of the request for ruling, or a redacted copy, to the requestor;
  • Segregate public information from information that may be withheld and provide that public information promptly;
  • Make a good faith attempt to inform third parties when their proprietary information is being requested from TxDMV;
  • Respond in writing to all written communications from the Office of the Attorney General regarding charges for the information. Respond to the Office of the Attorney General regarding complaints about violations of the Act.
How to Obtain Information
  1. Submit a request by mail, fax, email or in person according to TxDMV's reasonable procedures.
  2. Include enough description and detail about the information request to enable TxDMV to accurately identify and locate the information requested.
  3. Cooperate with TxDMV's reasonable efforts to clarify the type or amount of information requested.
Processing Time

You may review the information you request promptly, and if it cannot be produced within 10 working days, TxDMV will notify you in writing of the reasonable date and time when the information will be available.

Please keep all appointments to inspect records and to pick up copies. Failure to keep appointments may result in losing the opportunity to inspect the information at the time requested.

Cost of Records

You must respond to any written estimate of charges within 10 days of the date TxDMV sent it or the request will be considered automatically withdrawn.

If estimated costs exceed $100.00, TxDMV may require a bond, prepayment or deposit.

You may ask TxDMV to determine whether providing the information primarily benefits the general public, resulting in a waiver or a reduction of charges.

Please make a timely payment for all mutually agreed charges. TxDMV can demand payment of overdue balances exceeeding $100.00, or obtain a security deposit, before processing additional requests from you.

Exceptions

If your request pertains to information that may be withheld due to an exception, by the 10th business day after TxDMV requests your written request, we will:

  1. Request an Attorney General opinion and state which exceptions apply;
  2. Notify the requestor of the referral to the Attorney General; and
  3. Notify third parties if the request involves their proprietary information.

Failure to request an Attorney General opinion and notify you within 10 business days will result in a presumption that the information is open unless there is a compelling reason to withhold it.

Requestors may send a letter to the Attorney General arguing for the release of the requested information, and may review arguments made by TxDMV. If the arguments disclose the requested information, the requestor may obtain a redacted copy.

The Attorney General must issue a decision no later than the 45th working day from the day after the Attorney General received the request for a decision. The Attorney General may request an additional 10 working day extension.

TxDMV may not ask the Attorney General to "reconsider" an opinion.

Complaints

For complaints regarding failure to release public information please contact your local County or District Attorney. In Travis County, you may contact the County Attorney at (512) 854-9415 or the District Attorney at (512) 854-9400.

You may also contact the Office of the Attorney General, Open Records Hotline, at (512) 478-6736 or toll-free at (877) 673-6839.

For complaints regarding overcharges, please contact the Office of the Attorney General by phone at (512) 475-2497 or by fax at (512) 236-6169.

Readily Available
Information

Driver License and Records

For information regarding driver licenses, driver records and commercial license information, please visit the Texas Department of Public Safety website or call 512-424-2080.

Texas Department of Public Safety

Crash Records and Road Conditions

For vehicle crash records and current road conditions, please visit the Texas Department of Transportation's website.

Texas Department of transportation

Boat Titling and Registration

For boat titling and registration, please visit the Texas Parks & Wildlife Department's website.

Texas Parks & Wildlife Department

Boat trailers must be registered through TxDMV

Trailers

Complaints Against Motor Vehicle Dealers

If you want to file a complaint against a dealer, follow these procedures.

Complaints Against Dealers

Motor Carriers

truck-stopTo check if a motor carrier is licensed before you hire them, look them up on our Truck Stop Application.

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