Making eTAG Work for You
The eTAG system was developed so that it could be readily used in a typical business environment that uses a Windows-based operating system, the most commonly used Web browser, and high-speed broadband (DSL) or cable internet connections. While it is possible to vary from these standards somewhat, for your convenience, we have spelled out the optimal hardware and software environment for dealers below.
Hardware and Software to Optimize eTAG Performance
- Internet connection: High-speed broadband (DSL) or cable. (Note: Dial-up and slow broadband connections put you in the slow lane and will require patience.)
- Computer: Windows Intel Pentium® III or faster (or equivalent processor) with a minimum of 512mb of memory
- Operating system: Windows XP with Service Pack 2, Vista, or Windows 7
- Browser: Internet Explorer 9.0 or higher, the most current version of Google Chrome, or the most current version of Mozilla Firefox. All of these browsers are available free of charge.
- Please Note: Following the implementation of eTAG 2.0 on July 17, 2016, a limited number of Microsoft Internet Explorer (IE) users may encounter an issue when attempting to print a temporary tag using IE. Chrome and Firefox are not affected. If you encounter the printing issue, please follow the steps outlined below. If this does not resolve the issue, please contact the Service Desk or utilize the Chrome or Firefox browsers.
Microsoft Internet Explorer setting change:
- Click on Internet Options
- Click on the "Advanced" Tab
- Scroll down to "Browsing"
- Uncheck the "Enable third-party browser extensions*"
- Reboot your computer
Where to Log In
Login to eTAG
Usernames and Passwords
When a dealer license is approved, a user name and password are sent to the email address you provided in the application.
If you need to reset or change your username or password, please use the eTAG Change Form.
All dealers with eTAG accounts and all new dealers are automatically subscribed to a mailing list for eTAG Updates. Important messages, including eTAG status, are relayed to all dealers on our mailing list.
These updates are distributed to authorized dealers through email and you should check your email regularly for new messages.
Please remember that this list is only as good as the email address you provide when you create your account.
This list is owned exclusively by TxDMV and will not be sold or used by anyone for any purposes other than the distribution MVD or VTR related information.
Access to the eTAG database
Only current, GDN licensees and Converters can access the Dealer eTAG application.
Unless a dealer is careless with his username and password, no unlicensed entities will be able to obtain a system generated number.
Multiple user accounts
The dealer’s primary eTAG user will have the ability to act as system administrator for the dealer.
He/she may create, delete, change or reset additional usernames and passwords for your location, so dealers may allow more employees to issue eTAG.
Visibility of records
Only state agency personnel will have access to records.
Licensees can only view their own entries into the database.
Only dealership personnel with a dealer issued username and password will be able to access your records.